How Credits Work
Your plan includes a set number of website changes per billing cycle. Small things are always free. Larger work costs one or more credits depending on scope. No surprises, no hidden fees.
Always Free: No Credits Charged
The following requests are never counted against your allowance, regardless of plan:
- Minor wording or copy edits (fixing a typo, updating a sentence)
- Correcting bugs introduced by our own previous work
- Emergency response to a critical site outage
- Adjusting something that was built incorrectly during initial development
If you are ever unsure whether something is free, just submit the request and describe it clearly. We will confirm the credit impact before any work begins.
What Costs Credits, and How Many?
Credit cost scales with scope. A single focused update is one credit. Larger work that touches multiple parts of your site costs more.
1 Credit: Single Focused Update
A single, focused update to one part of your site:
- Swapping an image, logo, or icon
- Updating or adding a block of text
- Adjusting colors, fonts, or spacing on a section
- Adding or removing a button or link
- Changing a form field or label
- Standard incident report resolved by our team
2 Credits: Moderately Complex Update
A moderately complex update involving multiple parts:
- Redesigning an existing section or component
- Building a new single-purpose page (contact, about, etc.)
- Integrating a third-party widget or embed
- Adding animation or interactive behavior to a section
- Structural layout changes on an existing page
3+ Credits: Significant Work
Significant work spanning multiple pages or systems:
- Building a new multi-section feature from scratch
- Full page redesign or rebrand of a major section
- New functionality requiring backend logic or API work
- Adding a new major page with custom layout and content
Priority Changes
A priority change gives your request higher priority in the work queue. Each plan includes a set number of priority changes per month. Using one on a request does not guarantee a delivery time.
Priority changes do not bypass our quality process. Every request goes through the same review.
Credits by Plan
Foundation
- 6 website changes per month
- 2 priority changes per month
- No rollover
- Standard turnaround: 4–5 business days
- Priority change target turnaround: approximately 2 business days
Business
- 12 website changes per month
- 4 priority changes per month
- Up to 2 unused changes roll over each month
- Up to 1 unused priority change rolls over each month
- Standard turnaround: 2–3 business days
- Priority change target turnaround: approximately 1 business day
Growth
- 18 website changes per month
- 6 priority changes per month
- Up to 3 unused changes roll over each month
- Up to 1 unused priority change rolls over each month
- Standard turnaround: 1–2 business days
- Priority change target turnaround: approximately 1 business day
Platform
- 36 website changes per month
- 12 priority changes per month
- Up to 6 unused changes roll over each month
- Up to 2 unused priority changes roll over each month
- Standard turnaround: 1 business day
- Priority change target turnaround: same business day target
Custom
- 48 website changes per month
- 16 priority changes per month
- Up to 8 unused changes roll over each month
- Up to 3 unused priority changes roll over each month
- Standard turnaround: scope-based target
- Priority change target turnaround: scope-based target
Frequently Asked Questions
What if I am not sure how many credits a request will cost?
Just submit it. Our team will review the scope and let you know before any work begins if it will use more than one credit. You are never charged without knowing first.
Do unused credits carry over to the next month?
It depends on your plan. Foundation has no rollover. Business rolls over up to 2 change credits and 1 priority change. Growth rolls over up to 3 change credits and 1 priority change. Platform rolls over up to 6 change credits and 2 priority changes. Custom rolls over up to 8 change credits and 3 priority changes.
What happens if I run out of credits mid-cycle?
We will let you know and pause new requests until your cycle resets. You can also contact us to discuss options such as a one-time credit top-up or an upgrade to a higher plan.
Is a priority change the same as urgent?
No. A priority change gives your request higher priority in our work queue. It is separate from urgency level and does not guarantee a delivery time. Every request still goes through our standard review and quality process.
Can a single change use zero credits?
Yes. Minor text edits, typo corrections, and fixes for issues caused by our own work are always free. When in doubt, submit the request and we will clarify.